Shipping Details

Last updated: August 12, 2026

At ThermoRelieve.store, we strive to deliver your order as quickly and safely as possible. Please read our shipping information below.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–14 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout
Free Shipping	7–14 business days	Free on qualifying orders

3. Shipping Destinations

We currently ship to Australia and selected international destinations. Shipping availability and rates will be displayed at checkout based on your delivery address.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

5. Customs & Duties (International Orders)

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our shipping fees.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

7. Contact Us

For any shipping-related questions, please contact us at: support@ThermoRelieve.store