Refund Policy

Last updated: August 12, 2026

At ThermoRelieve.store, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or damaged after delivery
• Items marked as final sale
• Gift cards

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.

5. Return Shipping

You are responsible for paying the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping service.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank or credit card provider first. If you still have not received it, contact us at: support@ThermoRelieve.store

7. Contact Us

For any questions about our Refund Policy, please reach out to us at: support@ThermoRelieve.store